Welcome to the help center
The helpcenter is organized into seven different categories:
Ordering and Account Information
Information on standard and custom orders, invoice payment, reprints, password resets, and the client dashboard can be found here.
File Prep and Submission
Information on supported file types, preparing print-ready PDFs, bleed, and safe area can be found here.
Information regarding our product templates as well as a template generator can be found here.
Paper, Coating, and Folding Info
Information regarding the different types of folds, paper, and coatings available can be found here.
Information regarding the proofing process, color profiles, and our online PDF proofs can be found here.
Mailing, Turnaround and Shipping
Information on turnaround times, blind shipping, mailing lists, and other shipping related questions can be found here.
Not quite sure what we mean when we talk about bleed, aqueous coating, or dpi? Look in the glossary!